Refund policy
- All Sales Are Final — Due to the nature of our carefully curated and ready-to-gift products, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or items ordered by mistake.
- Damaged or Incorrect Orders — If your order arrives damaged, defective, or incorrect, please contact us within five (5) business days of delivery. Requests submitted after this timeframe may not be eligible for review.
- Reporting an Issue — Please provide your order number, a brief description of the issue, and clear photos of the item and packaging so we can review your request promptly.
- Replacements & Refunds — If an item is confirmed to be damaged, defective, or incorrect, we may offer a replacement or refund, depending on the circumstances and product availability.
- Refund Processing — Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.
- Contact Us —For assistance, please contact us through the Contact Form on GlowStoreOnline.com.